The major consumer services employers, by category:

Retail (largest segment)

  • Walmart (~1.6M US employees)
  • Amazon Retail + Customer Service (~700K US)
  • Target (~440K)
  • Home Depot (~470K)
  • Lowe's (~340K)
  • Costco (~210K US)
  • Kroger (~430K)

Food service

  • McDonald's (~200K corporate + franchise)
  • Starbucks (~250K US)
  • Yum! Brands (KFC, Pizza Hut, Taco Bell)
  • Chipotle (~110K)
  • Domino's (~14K corporate + franchise)
  • Subway (franchise model — large but distributed)

Hospitality

  • Marriott (~140K US)
  • Hilton (~80K US)
  • MGM Resorts
  • Hyatt
  • Disney Resorts (also tied to entertainment)

Specialty retail / personal care

  • Best Buy (~80K)
  • Sephora (~10K US)
  • Ulta (~25K)
  • Macy's (~80K)

Tech companies with large customer service operations

  • Apple (Apple Stores ~70K + AppleCare)
  • Amazon Customer Service
  • Netflix Customer Service
  • Spotify Support
  • Airbnb (host support, guest support)
  • Uber Driver Support, Customer Support

Telecom and utilities customer service

  • AT&T
  • Verizon
  • T-Mobile
  • Comcast
  • Dish Network

SaaS B2B companies with growing CS teams

  • Salesforce (Customer Success org)
  • HubSpot
  • Zendesk
  • Atlassian
  • ServiceNow

How to find roles at these companies

  • Most have public careers pages.
  • Sorce indexes job postings from all major consumer services employers.

What roles look like

  • Frontline: in-store associate, host, customer support agent. $25-35K base.
  • Mid-level: store manager, support team lead, hospitality supervisor. $40-70K.
  • Senior: customer success manager, regional ops manager, support architect. $80-150K.
  • Leadership: VP of Customer Success, GM of Operations. $150K-300K+.

The bigger pattern

Consumer services is the largest single employment category in the US. Massive variance in comp and growth depending on the specific role.

Sorce auto-applies to 5M+ open jobs — including roles at every company on this list. 40 free swipes a day.

For more: how many jobs are available in consumer services, white collar jobs examples, highest paying jobs.