IT Support Analyst
$70,000–$80,000 year
Remote · Boston, Massachusetts, United States or United States
Boston, Massachusetts, United States or United StatesRemoteFull Time$70,000–$80,000 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
The IT Support Analyst position involves delivering advanced end-user and organizational support, including incident management, troubleshooting, and collaboration with IT teams. Candidates must have a Bachelor’s degree and 3-5 years of IT support experience.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience)
- 3–5 years of experience in IT support, service desk, or similar role
- Strong knowledge of Windows and/or macOS operating systems
- Familiarity with Microsoft 365, Google Workspace, Zoom, and Asset Management Tools (e.g., JAMF, Automox)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems (e.g., Jira)
- Knowledge of cybersecurity best practices and endpoint protection tools
- Excellent problem-solving and analytical abilities
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Customer-oriented mindset with attention to detail
- Team player with a proactive approach to learning new technologies
- A willingness to adapt and be audience focused, with a curious mindset and a commitment to creating an inclusive work environment
Desired Qualifications
- CompTIA A+, Network+, or Security+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification
Additional Requirements
- Candidates should be based in the area or willing to move
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