Customer Service Coordinator - Full-Time - Palo Alto, California
$52,000–$58,240 year
On-site · Palo Alto, California, United States or Santa Clara, California, United States
Job Summary
The Customer Service Coordinator is responsible for answering and triaging communications from the facility's transfer center, ensuring smooth and safe transportation of patients. This role requires exceptional customer service skills, clear communication both verbally and in writing, and proficiency in Microsoft Office Suite. Candidates must have a high school diploma or equivalent and at least one year of experience in a healthcare or EMS environment. The position involves on-site support, coordination with dispatchers, and maintaining documentation of phone transactions.
Required Qualifications
- High School Diploma, GED, or equivalent
- One (1) or more years of experience in a health care or EMS environment
- Ability to type a minimum of forty (40+) words per minute
- Demonstrate the ability to communicate clearly and professionally both verbally and in writing
- Proficient computer skills including Microsoft Office, email, and spreadsheet software programs
Desired Qualifications
- Transfer center, call center, or other related experience
- EMS dispatch experience
- Advanced understanding of medical terminology
Additional Requirements
- Must be able to successfully pass a background investigation and pre-employment medical examination, which includes drug and alcohol screening
- Must be able to work all shifts including, but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed
- Must be able to perform the role efficiently and consistently during shifts
- Able to rotate shift assignments as needed and/or required based on operational need
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